Privacy policy (GDPR)

We make it a matter of pride to respect the privacy of our users and to treat their personal data in the strictest confidentiality and in accordance with the legislation in force.
The privacy policy is intended to inform you, in a transparent manner, about the data we collect, the purpose for collecting it, the way we use it and the rights you have regarding the processing of such data.
On this page, we provide you with a simplified version of our privacy policy in the form of questions and answers.
We draw your attention to the need to read this privacy policy carefully. If you have any other questions, do not hesitate to contact us at the following address: info@ilias.be.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
VANAKAS ILIAS is the controller of your personal data.

Here is our complete contact information:
VANAKAS ILIAS - Transport de personnes
Avenue Ulysse 20, 1190 forest BRUSSELS
Belgian business registry (BCE) number: 0845780810
Email: info@ilias.be

2. WHAT DATA DO WE COLLECT?
We collect your data - personal or otherwise - for various reasons which are defined in the following point (see point 3). It includes the following data:
- your identifying information (surname, first name, e-mail address, telephone, your child age(at the moment of a booking request), pickup and delivery address);
- Your invoicing details;
- our communications (by email or telephone);
- the date and time of your access to our website;
- the type of browser, platform and/or operating system you are using;
- the search engine and the keywords used to find the website;
- your browsing preferences;
any other data that you would communicate to us.

3. WHY DO WE COLLECT YOUR DATA?
We collect your data mainly to contact you during the time you use our service after your request .
We may use your email address from time to time as recipient of our newsletter, process your order, improve our service and, more generally, to easily communicate with each other.

4. HOW DO WE COLLECT YOUR DATA?
Your data is communicated to us by your active intervention when you book a transfer request by phone or by using the booking form on our website at www.ilias.be. This is the case when you send us your pickup/delivery. Other data, such as the date and time of your visit on our website, the pages you have viewed, or your location data, are collected automatically through servers consulted and "cookies" placed on our website.

5. ARE YOUR DATA PROTECTED?
We take pride in respecting the privacy of our users. We maintain a strict privacy policy and take all appropriate measures to ensure that our servers prevent, to the extent possible, any unauthorized leak, destruction, loss, disclosure, use, access or modification of your data.
Regarding the payment of your order, in order to guarantee optimal security, we use only bank transfer or payment in cash on delivery.

6. HOW LONG DO WE STORE YOUR DATA?
We keep your data for the time necessary after a request you make to us and until you request us to delete it form our system.

7. WHAT ARE YOUR RIGHTS AND HOW CAN THEY BE EXERCISED?
You may, at any time, request to verify, change, delete, transfer and object to the use of your data, as well as request the limitation of such use of your data. To do so, simply send us an email at the following address: info@ilias.be. We will then make every effort to take the necessary action as soon as possible.

8. WHO HAS ACCESS TO YOUR DATA AND TO WHOM ARE THEY COMMUNICATED?
Our employees are the only persons who have access to your data only to the extent necessary for processing your transfer request. Each of them is subject to a strict obligation of confidentiality. We do not communicate your information to any other person or third parties whatsoever.

9. DO WE TRANSFER YOUR DATA ABROAD?
We do not transfer your data to any person, company or other entity abroad.

10. WHAT IS OUR POLICY ON DATA CONCERNING MINORS?
Our website and the delivery of service are not targeted to children and the only reason we ask the group age of any children you accompany to satisfy your and their needs, as well as ask you for any other service you might need in case you travel with children.

12. WHAT HAPPENS IN THE EVENT OF A CHANGE TO THE PRIVACY POLICY?
If we had to make any changes to this privacy policy, you would be notified through our website and this page.

13. WHAT TO DO IN THE EVENT OF A DISPUTE?
In any case of dispute you can contact us directly by email at info@ilias.be or by filling in the contact form on our website.

PRIVACY POLICY
VANAKAS ILIAS - Transport de personnes
Avenue Ulysse 20, 1190 forest BRUSSELS
TVA 0845780810
Effective since: May 25, ,2018

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